At the forefront of Terakeet’s mission is our tireless commitment to the satisfaction of our customers. This requires not only the delivery of exceptional work, but having team members who are capable of building strong relationships through intense listening, meaningful communication and who are truly invested in the happiness and well-being of others. Enter: Shannon Welch, Terakeet’s Director of Client Engagement.
It’s no coincidence that Shannon excels in her role. She has spent the past several years mastering the intricacies of our business and the art of making our clients smile, but it’s the intangibles that truly separate Shannon from the pack. Shannon brings an incredibly positive attitude, calm energy and measured decisiveness that can diffuse even the most difficult of situations. Her secret? Yoga. Just a few years ago, Shannon decided to take her hobby more seriously and pursued her certification to teach by attending a rigorous, time-intensive training program. I had the opportunity to sit down with Shannon and ask her just how this has contributed to her professional and personal growth:
When did you get serious about yoga and what led you to your decision to get certified?
My first yoga class was right around the same time I started at Terakeet. After practicing for a few years and seeing first-hand the health benefits on both the body and mind, I wanted nothing more than to share that impact and experience with others.
How do you feel it has helped you, both in and out of the office?
Practicing yoga has taught me a lot about myself — the majority of those lessons came while getting certified to teach.
It’s said that, “you can’t connect with others until you can connect with yourself.” Teacher training peeled back the layers and built self-esteem and boosted confidence. It taught me to stop trying to ‘fix myself’ and to just be myself. I also had always been terrified of public speaking and presenting in front of peers and groups; learning to stand in front of a room full of people and lead them through a yoga class was a major factor in getting over that fear. And, of course, it has given me invaluable gifts like stress management and meditation.
I know how much time and effort it took to get your certification (every other weekend for 5 months) piled on to the full load that you were simultaneously tackling at work. What would your advice be to someone who wants to achieve something equally as ambitious but isn’t sure they can do it?
If you find something that inspires you, you’ll make time for it, no matter what. I knew I wanted to be certified and share the impact of yoga, so I researched a training program that fit my schedule and made it work. The schedule it required never seemed like a burden; I saw myself growing personally and noticed the positive impacts it was having on all other areas of my life. It was worth it.
This was your first job out of college and in Terakeet years, you’ve been here for a few decades. What is it about Terakeet that has made you such a loyal, long-standing employee?
First and most importantly, Terakeet has become family to me. The people I have met here have become some of my closest friends. The individuals that make up this company are what make it so special. Terakeet also continuously challenges me, taking me out of my comfort zone and because of this I have learned more in six years than I thought possible. You know you’re part of something special when you’re continuously amazed at how your team consistently achieves what was previously thought of as impossible.
So you’ve conquered your last big goal (yoga certification)… what’s next?
One day I’d love to teach at a teacher training, a conference or maybe even a festival like Wanderlust.
If you had a spirit animal what would it be?
Ah, the classic Terakeet interview question… I’ve always loved horses. Horse of course.
If you haven’t been lucky enough to interact with Shannon at Terakeet, you can catch her every Wednesday evening at 6pm teaching Power Vinyasa at O Yoga. If you’re feeling really ambitious, keep an eye out for the lineup at Wanderlust. We’re big advocates of keeping each other accountable for our goals here at Terakeet, so we’re holding you to that, Shan!